In effect since August 29, 2026

Privacy policy

This policy describes what data Clavoware, operated by Felipe Cabrera Bisio, a sole proprietor registered as C.I. 54.587.993, domiciled in Montevideo, Uruguay, collects while providing the service described in the terms and conditions. Any question about this policy can be sent to [email protected].

1. What data we collect

When a business signs up and uses Clavoware, it gives us:

• Business contact details: the store’s name, the email and phone of the person administering the account, and the name of each store.
• Inventory data the business itself loads: products, expiry dates, quantities, and the decisions made about each one (discounted, pulled, sold).
• The emails of team members the administrator invites to the account.
• Camera access, used only to read barcodes when scanning goods; that image is processed on the device itself, is never stored, and is never uploaded to our servers.

We never ask for or store payment card data: when a business subscribes to a paid plan, the card number and billing details are received and kept directly by Stripe or MercadoPago, depending on the payment method chosen, not by Clavoware.

2. What we use this data for

• Providing the service: showing the business’s inventory and warning before something expires.
• Sending the daily alerts by email and by push notification to the app.
• Billing the subscription and answering support requests.
• Measuring aggregate site and product usage to improve it, without selling or handing this data to third parties for advertising purposes.

A business’s data (its “tenant”) is never visible to other businesses using Clavoware.

3. Who we share it with

We do not sell data to third parties. We only share it with the providers we need to deliver the service, each limited to what its function requires:

• Stripe and MercadoPago, to process payments and billing.
• Our hosting provider (VPS), where the servers holding inventory and account data run.
• Apple’s and Google’s push notification services, to deliver the daily alerts to the mobile app.

4. How long we keep the data

We keep an account’s data for as long as it is active. If a business cancels its subscription, we keep its data for 30 additional days in case it decides to reactivate the account, and delete it for good after that period, except for anything we are legally required to keep (for example, billing records).

5. Exporting or deleting the data

The account administrator can ask at any time, by writing to [email protected], for:

• a copy of all the business’s inventory and account data, in a readable format (CSV or JSON);
• the permanent deletion of that data, even before the 30-day period after a cancellation ends.

We respond to that request within 15 business days.

6. Legal framework

This policy follows the principles of Uruguay’s Law No. 18.331 on the Protection of Personal Data: purpose, proportionality, and every person’s right to access, correct, and request deletion of their data. A business operating in another country in the region is additionally responsible for complying with the local rules that apply to it; Clavoware does not replace that analysis.

7. Changes to this policy

If we change this policy substantially, we notify account administrators by email at least 15 days before the change takes effect.

8. Contact

Any question about this policy, or a request to access, export, or delete data, can be sent to [email protected] or through the site’s contact form.

This policy was originally written in Spanish, the language of Clavoware’s legal registration in Uruguay; if this translation and the Spanish version disagree, the Spanish version governs.

https://clavoware.com/en/privacy